Mack Trucks announced updates to its recent efforts to improve customer uptime, including 380 Mack Over The Air software updates on more than 3,500 trucks since launching the remote vehicle and powertrain programming platform in October 2017. Updates take on 23 minutes on average and Mack estimates the system has saved customers more than 500 days of combined downtime.
“Mack Over The Air enables customers to ensure their trucks are operating at an optimal level without disrupting their schedules in today’s hypercompetitive just-in-time economy,” said David Pardue, Mack Trucks’ vice president of connected vehicles and uptime services, during a press conference at the American Trucking Associations’ 2018 Technology & Maintenance Council Annual Meeting in Atlanta. “This is just the latest step in our journey to provide industry-leading uptime for our customers.”
Mack’s GuardDog Connect integrated telematics platform is now operating on 65,000 in-service Mack trucks. The company also announced it has increased Mack OneCall uptime agent staffing by 50 percent at its Mack’s 24/7 Uptime Center to schedule the updates based on when it works best for customers’ operations.
Mack also said it is investing more than $2.5 million in technology for improved vehicle data and analytics, tripling the number of codes monitored on its trucks and introducing mobile communication capabilities for uptime services via the app for Mack ASIST, Mack’s web-based service management system.